UNAUTHORIZED NING CREDIT CARD CHARGES
UNAUTHORIZED NING CREDIT CARD CHARGES
On Jan 18, 2009 I attempted to purchase ning premium service "remove promotional links". My colleague made the charge on her credit card which was successful.
Without our knowledge on Jan 19, 2009 and Jan 20, 2009 - additional NING charges were made to my colleagues credit card for the same amount. The credit card company put a block on card suspecting suspicious activity on the card. I attempted to purchase the 'use your domain' service but as the credit card company had blocked the card I was unable to do so.
My colleague is quite upset with the unauthorized charge and out of security concerns has canceled the card.
Having notified NING support I requested to enable the premium services requested while the matter was investigated. After 4 support posts on my part the matter was escalated but the services have still not been enabled.
I was offered 3 months of NING promotional links service or 2 months of remove ads service (a service i do not want or need).
Based on the frustration and damage to my relationship with my members, potential customers (we received 2 complaints from customers we were pitching) and my colleague. The offer certainly does not make up for the damage already done.
I have followed up with requesting NING make an apology to my colleague and 3 months of NING remove promotional links and domain service but indicated i was willing to settle for 2 months of each
They have refused to find a compromise and have not committed to offering any apology to my colleague.
I am forced to wait for the domain service until sometime in March for the paypal service on NING . The paypal service was initially scheduled for end of December, then February, now supposedly March.
I am quite disappointed as to the way this has been handled by NING especially considering the damage and negative impact this has caused.
I am posting this in the NING Developer network to share my experience and I believe the NING community needs to be informed of the unauthorized NING credit card charges and the impact it could have on their own cards and reputation with clients who pay for the NING services.
On Jan 18, 2009 I attempted to purchase ning premium service "remove promotional links". My colleague made the charge on her credit card which was successful.
Without our knowledge on Jan 19, 2009 and Jan 20, 2009 - additional NING charges were made to my colleagues credit card for the same amount. The credit card company put a block on card suspecting suspicious activity on the card. I attempted to purchase the 'use your domain' service but as the credit card company had blocked the card I was unable to do so.
My colleague is quite upset with the unauthorized charge and out of security concerns has canceled the card.
Having notified NING support I requested to enable the premium services requested while the matter was investigated. After 4 support posts on my part the matter was escalated but the services have still not been enabled.
I was offered 3 months of NING promotional links service or 2 months of remove ads service (a service i do not want or need).
Based on the frustration and damage to my relationship with my members, potential customers (we received 2 complaints from customers we were pitching) and my colleague. The offer certainly does not make up for the damage already done.
I have followed up with requesting NING make an apology to my colleague and 3 months of NING remove promotional links and domain service but indicated i was willing to settle for 2 months of each
They have refused to find a compromise and have not committed to offering any apology to my colleague.
I am forced to wait for the domain service until sometime in March for the paypal service on NING . The paypal service was initially scheduled for end of December, then February, now supposedly March.
I am quite disappointed as to the way this has been handled by NING especially considering the damage and negative impact this has caused.
I am posting this in the NING Developer network to share my experience and I believe the NING community needs to be informed of the unauthorized NING credit card charges and the impact it could have on their own cards and reputation with clients who pay for the NING services.
Views: 1
Replies to This Discussion
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Permalink Reply by Sanjiv on
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This is the 5th day my site is not accesable on my domain www.fashionistas.me - i have redirected the domain on godaddy but it does not work.
I would appreciate if a senior manager can review the ticket 090121-000224 which has been unresolved for the past 5 days.
Unauthorized NING charges to my colleagues credit card has led to the disruption of my site.
I look forward to dealing with someone at NING who actually believes in compromise in creating a win win solution. -
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This is the 9th day that the premium services purchased and attempted to purchase have not been enabled
All discussions and resolutions have gone in circles.
NING has admitted in a round about way that they are at fault for unauthorized charges to my colleagues credit card. They have failed to offer an apology and failed to provide the necessary recourse to settle this matter.
I have asked to speak to a senior manager - after 9 days NING's customer service falls below any professional standards for customer service.
I would appreciate the opportunity to discuss with a senior NING manager - you know how to reach me ,
Thank you
Sanjiv Khullar -
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